Invest in your business, and in your peace of mind with CCAS. Led by compliance and complaints handling expert, Bill Dee, CCAS aims to greatly improve and reinforce the systems that make up your business so to improve customer satisfaction and to ensure that it is compliant with the Competition and Consumer Act and the ACCC guidelines. Read more on Regulatory Compliance. By approaching complaints handling systematically and professionally, reputation is easier.

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3 have arrived! With new pricing models and features youll love. According to the Rust Report - a well known IT Publication. Summary of New Australian Consumer and Product Safety Laws. That Come into Effect 1st Jan 2011. Read more News on our Media page. SOCAP Australia 2015 Annual Conference to be held in Sydney 17-19 August 2015. Peter Gillson speaks about Managing Risk from Farm to Fork. See more Events on our Media page. We can identify key r.

What does this feel like for the customer? What happens when organisations get it right - or very, very wrong? This blog shares some of my thinking, advice and experience in some of the best, and worst, in customer service delivery. Thursday, 9 July 2015.